We travel all over, all them time, and this is by far the worst experience i have ever had. Most extra services like turn down service, etc, which we are accustomed to were neglected nearly every night. The hotel was average, and the food was sub-standard. I work hard for my money and i am sure you do to, so if you want a memorable experience, do your self a favor and stay away for harrah's and affiliate resorts, find a place who actually understands hospitality. It is not about the value of the gift card, it is the principle of how poor their service has been. I cannot believe the way that they have treated my mother and my family, who i must mention have always been advocates of harrahs, always staying and playing at their resorts exclusively, spending over $100K a year for countless years at their resorts. The service they have provided has turned what was supposed to be a memorable celebration, to a memory of anger, not to mention wasted countless amounts of my time, and lied to use repeatedly. They do not return promised follow up calls, provide the information that they promise, and honestly do not care about your experience WHAT SO EVER.

AT EVERY interaction with their staff it was met with 'an attitude of indifference'. They never sent the git card, and we have made countless contact to the organization, and have been told that it has been reissued, never came again, and now been told reissued again but has still not been sent. We selected this location due to a $300 gift card offer she had from total rewards, which she was gifting to us as our christmas gift. We were celebrating our anniversary, and traveling with our mother, who is a 7 star member with harrah's and has been for years. Short, covered walk to building with tunnel to casino.

Internet fees ($10 or 12 ish), when McD's is free! We were told at check in that if you want a room with a view, get there at 3. The trash cans were so full of new bags for future use, that there wasn't any room for trash. They claim to be 'green' so we hung our towels to reuse and they were all replaced. Some entrée foods weren't as hot as they should have been but the selection was nice. The shrimp was great and surprisingly deveined (they aren't in MS and AL). Drinks are pricey - $6 well gin and tonic.

The casino is not huge but the slot selection is OK and many are new.

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